Top 10 Use Cases & Examples of RPA in Banking Industry 2022

automation banking industry

Intelligent automation, also known as cognitive automation, has a myriad of applications and helps simplify processes, optimize resources, and enhances operational efficiencies. The applications of banking automation span from optimizing daily operations to completely reshaping customer experiences and product offerings. This technology empowers financial institutions to maintain their competitive edge, improve services, and adapt to the evolving demands of the modern financial landscape.

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With multiple documents to check, scan, and validate, KYC is an error-prone and manual process for most of banks. A lot of innovative concepts and ways for completing activities on a larger scale will be part of the future of banking. And, perhaps most crucially, the client will be at the center of the transformation. The ordinary banking customer now expects more, more quickly, and better results. Banks that can’t compete with those that can meet these standards will certainly struggle to stay afloat in the long run.

Banking Processes that Benefit from Automation

Furthermore, the approval matrix and procedure may result in a significant amount of rework in terms of correcting formats and data. Regardless of the promised benefits and advantages new technology can bring to the table, resistance to change remains one of the most common hurdles that companies face. Employees get accustomed to their way of doing daily tasks and often have a hard time recognizing that a new approach is more effective.

Since Societe General Bank Brazil incorporated RPA for report generation into their processes, they automated a workflow that previously demanded six hours of employees’ working days. According to McKinsey, general accounting operations have the biggest potential for automation in finance. For centuries, banks demonstrated expertise in keeping, lending and saving money.

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For example, professionals once spent hours sourcing and scanning documents necessary to spot market trends. Today, multiple use cases have demonstrated how banking automation and document AI remove these barriers. A large Chinese Bank thus reducing loan processing time across 5 applications & 27 screens through automation.

In a survey, 91% of financial professionals confirmed the increase in fraud at their organizations year-over-year. By implementing an RPA-enabled fraud detection system, you can automate transaction monitoring to identify patterns, trends, or anomalies, preventing fraud. Whether your bank experiences surges in workload during peak periods or needs to streamline operations during quieter times, RPA can adapt to the changing demands of your business. Robotic Process Automation in banking app development leverages sophisticated algorithms and software robots to handle these tasks efficiently. In return, human employees can focus on more complex and strategic responsibilities.

Get in touch with us to know how to transition your business to be at par with the world’s best with state of the art banking automation solutions. Applying these tools to ticketing systems means more efficient troubleshooting processes and faster response times to critical support issues. Email management will also be improved, resulting in fewer redundancies and a more accurate categorization of messages according to priority. Likewise, chatbot interactions are more straightforward due to automation based on commonly asked questions and answers. Using your own custom taxonomy, you can track suspicious language across text-based documents so you can spot potentially suspicious activity sooner. And with intelligent automation you can consistently apply this preventative strategy and reduce the probability of incurring a costly penalty and/or financial breach.

automation banking industry

The organization must also take steps to support a broader change management strategy that focuses on tangential technologies, underlying processes and the people who will ultimately use the solution. Ensuring each of these areas is carefully considered and planned is essential to both the success of the implementation of the RPA tool, as well as the organization’s broader business goals and objectives. Many financial institutions rely on legacy systems and tools, which may not be compatible with the RPA solution. Depending on the organization, the business may need to conduct significant modernization efforts to enable RPA in various downstream functions. Along the same lines, RPA bots are designed to automate back-office operations. As such, some employees may be resistant to change because they could perceive their job being replaced by machines.

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One of the main benefits of IA in the banking industry is increased efficiency. By automating tasks such as data entry, document processing, and customer service, banks can save time and reduce the risk of errors. This can lead to faster turnaround times and improved customer satisfaction. Robotic Process Automation, or RPA, is a pivotal banking automation product. RPA software bots mimic human actions to automate repetitive, rule-based tasks such as data entry, document verification, and account reconciliation.

Business process automation in the banking industry takes many forms, such as robotic process automation and infrastructure automation. Artificial intelligence and machine learning are commonly used to support automation in the banking and finance industry, leading to improved digital transformation in this sector. To further enhance RPA, banks implement intelligent automation by adding artificial intelligence technologies, such as machine learning and natural language processing capabilities. This enables RPA software to handle complex processes, understand human language, recognize emotions, and adapt to real-time data.

Adoption of robotic process automation (RPA) is one clear way that banks and other financial institutions can increase efficiency and boost productivity, while also reducing errors and costs. In fact, a recent report [from KPMG] has revealed that RPA can reduce costs for financial services organizations by up to 75%. One of the most noticeable benefits of automation in banking is a significant enhancement in operational efficiency. Tedious, repetitive tasks such as data entry, transaction processing, and account reconciliation are prone to human error and consume valuable time. Through automation, these processes can be executed swiftly and with a high degree of precision.

automation banking industry

Following the intricate process at hand not only allows managers to track close progress and performance of employees but establish clear lines of communication that are needed to streamline the financial close. With financial automation software, the time spent posting transactional activities to accurately closing accounts is drastically shortened. Automating the balance sheet reconciliation process takes the headache out of manually correcting and updating hundreds of spreadsheets. Instead of several days or weeks being allocated to a portion of the financial close, the turnaround for reconciliations is accelerated, keeping all financial employees on top of the close.

But you may ask why embracing automation in the banking sector is so significant? A quick search on the internet about the world’s biggest businesses across sectors would ideally pull up their so-called ‘Vision 2020’ plans on the first page. On every single one of these vision reports, you could see a mention or a detailed strategy to bring automation at the forefront of the organization’s operations. Nividous Smart Bots with native AI and machine learning (ML) capabilities are deployed to automate several manual operations involved in the loan application process. The customer onboarding process for banks is highly daunting, primarily due to manual verifications of several identity documents. Know-Your-Customer (KYC), an integral part of the onboarding process, involves significant operational efforts for such document validations.

A case from a Danish insurer, provided by Deloitte in another RPA report, demonstrates this problem in action. Even after a year of struggle, they couldn’t deploy RPA due to the lack of top management support and no IT capabilities included in the RPA team. The company solved the problem by appointing a dedicated manager to organize and perform the proper allocation of roles and resources.

automation banking industry

Selecting the right processes for RPA is one of the major prerequisites for success. Banks have thousands of repetitive processes for potential RPA automation, and relying on intuition rather than objective analysis to select use cases can be detrimental. Selecting use cases comes down to a company-wide assessment of all the banking processes based on a clearly defined set of criteria. Customers want a bank they can trust, and that means leveraging automation to prevent and protect against fraud. The easiest way to start is by automating customer segmentation to build more robust profiles that provide definitive insight into who you’re working with and when.

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Employees no longer have to spend as much time on tedious, repetitive jobs because of automation. We’re discussing tasks like analyzing budget reports, maintaining software, verifications for card approval, and keeping tabs on regulations. By automating routine procedures, businesses can free up workers to focus on more strategic and creative endeavors, such as developing individualized solutions to customers’ problems. Analyzing client behavior and preferences using modern technology can help. This is how companies offer the best wealth management and investment advisory services. Banks can quickly and effectively assist consumers with difficult situations by employing automated experts.

automation banking industry

E2EE can be used by banks and credit unions to protect mobile transactions and other online payments, allowing money to be transferred securely from one account to another or from a customer to a store. Banking automation is a method of automating the banking process to reduce human participation to a minimum. Banking automation is the product of technology improvements resulting in a continually developing banking sector. The result is a significantly more efficient, dependable, and secure banking service.

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